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How does billing work?

All transactions are billed through your credit card on file in the app. Even if you live in an Alfred building where service is a complimentary amenity, we’ll still need to collect your credit card information so we can bill you for items and services you ask us to purchase for you outside of the standard tidy up. You will be billed within 3 days of the service and receive a receipt via email.

To make changes to your billing details, tap the top left button on the home screen in the mobile app, then Billing Details. Web users click the gear icon in the top right, then Billing Details.

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