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How does billing work?

All transactions are billed through your credit card on file in the app. If Alfred is included in your building as an amenity, we’ll still collect your credit card information for the purposes of billing you for the items we purchase for you; you won’t ever be billed a subscription fee.


If you're outside of an Alfred building, the service itself is billed at the beginning of each month and covers the following four weeks of Alfred service. All additional costs (groceries, laundry, dry cleaning, etc.) are billed on a weekly basis following your primary service day. If you need to put your service on hold, we’ll automatically credit your account for any weeks your service is skipped.


To make changes to your billing details, click on Settings (in the upper right-hand corner of the app), then Billing Information.

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